Privacy Policy

Last Updated: August 24, 2026

302 Shaping ("302 Shaping," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, requesting quotes, placing orders, or communicating with us.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices available to you.

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1. Information We Collect

We may collect information that you provide directly to us when you request a quote, place an order, contact us, or otherwise use our website.

This may include:

• Name

• Company name

• Email address

• Telephone number

• Billing and shipping information

• City, province, postal code, and other address information

• Quote and order information

• Files uploaded for quoting or manufacturing, including DXF or other design files

• Material, thickness, quantity, dimensions, and other manufacturing specifications

• Communications you send to us

We may also automatically collect certain technical information when you visit our website, such as:

• IP address

• Browser and device information

• Pages visited

• Referring pages or websites

• Website activity and interactions

• Cookie and similar technology information

 

2. How We Use Your Information

We collect and use personal information for purposes reasonably necessary to operate our business and provide our services, including to:

• Generate instant online quotes and other pricing

• Process and manufacture orders

• Process payments

• Calculate shipping rates and arrange shipments

• Provide local pickup where applicable

• Communicate with you regarding quotes, orders, payments, shipping, or customer service

• Maintain records of transactions and orders

• Respond to questions and requests

• Improve our website, quoting system, products, and services

• Detect and prevent fraud, misuse, or security issues

• Meet accounting, tax, legal, and regulatory requirements

• Measure website and advertising performance where applicable

We will not use your personal information for purposes materially different from those described in this Privacy Policy without obtaining consent where required.

 

3. Uploaded Design and Part Files

Customers may upload DXF files and other drawings, designs, specifications, or manufacturing information to obtain quotes or place orders.

We use these files for purposes related to providing our services, including analyzing parts, calculating prices, preparing quotes, manufacturing parts, communicating about an order, and maintaining appropriate business records.

Customer-uploaded design files remain the property of their respective owners. Uploading a file to 302 Shaping does not transfer ownership of the design to 302 Shaping.

We do not sell customer design files or intentionally make them available to the public.

Customers are responsible for ensuring that they have the necessary rights and authorization to submit files to us for quoting and manufacturing.

 

4. Website Hosting and Operation — Wix

Our website is built and operated using services provided by Wix.

Wix may process certain information when you visit or interact with our website. Depending on the features being used, this may include:

• IP address

• Browser and device information

• Website activity

• Cookies and similar technologies

• Information submitted through website forms or other website features

Information processed by Wix is subject to Wix's applicable privacy and security practices.

 

5. Payment Processing — Stripe

Online payments are processed using Stripe.

When you make a payment, Stripe may collect and process information such as your payment card details, billing information, contact information, transaction information, and other information required to process and secure the transaction.

302 Shaping does not directly store your complete credit or debit card number when payment information is securely handled by Stripe.

We may receive information from Stripe about your transaction, such as payment status, transaction amount, customer information, and information necessary to associate the payment with your order.

Stripe processes information according to its own terms and privacy practices.

 

6. Shipping — Freightcom

We use Freightcom to obtain shipping rates and arrange shipments.

When shipping is requested, we may provide Freightcom and the applicable shipping carrier with information necessary to quote and complete the shipment, including:

• Customer or company name

• Shipping address

• Postal code

• Telephone number

• Email address where required

• Package dimensions and weight

• Other information reasonably necessary to complete the shipment

Freightcom and the selected shipping carrier may process this information according to their own privacy practices.

 

7. Customer Information — Zoho Creator

We use Zoho Creator as part of our business operations and customer information management.

Customer and order information may be stored or processed through Zoho Creator. This may include:

• Customer name

• Company name

• Email address

• Telephone number

• Billing or shipping information

• Quote and order information

• Information relating to parts or services requested

We use this information to manage customer relationships, prepare and process orders, maintain business records, and provide customer service.

Zoho processes information according to its own privacy and security practices.

 

8. Google Analytics and Advertising

We use services provided by Google, including Google Ads and related analytics, advertising, conversion tracking, and measurement technologies.

These services help us understand how visitors find and use our website and allow us to measure the effectiveness of our advertising.

Google services may collect or receive information such as:

• IP address and approximate location information

• Browser and device information

• Pages viewed and website interactions

• Referring websites or advertisements

• Advertising and cookie identifiers

• Information about certain actions completed on our website, such as interactions with our quoting system or completion of an order

Google may use cookies and similar technologies to provide analytics, advertising, measurement, and related services.

Information collected by Google is processed according to Google's applicable privacy policies and settings.

Non-essential Google advertising and tracking technologies are subject to the consent choices provided through our website's cookie consent system.

 

9. Cookies and Consent Choices

Our website uses cookies and similar technologies.

Some cookies and technologies are considered essential because they are necessary for the website and its features to operate properly. Other technologies may be used for purposes such as:

• Understanding how visitors use our website

• Measuring website performance

• Measuring advertising effectiveness

• Understanding how visitors arrived at our website

• Improving our website and services

We use a cookie consent management system provided through Usercentrics for Wix.

When you visit our website, you are provided with options to accept, deny, or manage non-essential cookies and tracking technologies.

Essential technologies necessary for the operation and security of the website may remain active regardless of your consent selection.

If you decline non-essential tracking, you can continue to use the core features of our website, including our online quoting system.

You may change or withdraw your consent choices using the privacy settings control available on our website.

You may also be able to manage or delete cookies through your browser settings. Disabling certain technologies may affect some website features.

 

10. Other Service Providers

We may use other trusted service providers to operate our business, including email, accounting, security, hosting, manufacturing-support, and other technology services.

We may provide these service providers with information reasonably necessary for them to perform services on our behalf.

Some service providers may process or store information outside Manitoba or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

 

11. Marketing Communications

If you choose to receive promotional or marketing communications from us, we may use your contact information for that purpose.

You may unsubscribe from marketing emails at any time using the unsubscribe method provided in the communication or by contacting us.

Communications necessary to provide a requested service—including messages concerning quotes, orders, payments, production, pickup, or shipping—are considered transactional communications.

 

12. How We Protect Information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold.

These safeguards are intended to protect personal information and customer files against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

13. Retention of Information

We retain personal information, quote information, uploaded files, order records, and related business information only for as long as reasonably necessary for the purposes for which it was collected or as required for legal, accounting, tax, warranty, dispute-resolution, or other legitimate business purposes.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it.

 

14. Your Privacy Rights

Subject to applicable Canadian privacy law, you may request information about the personal information we hold about you.

You may also request that we:

• Provide access to your personal information

• Correct inaccurate or incomplete personal information

• Explain how your personal information has been used or disclosed

• Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions

• Address a concern regarding our privacy practices

We may need to verify your identity before completing certain requests.

Withdrawal or deletion of certain information may affect our ability to provide services or maintain records that we are legally required to retain.

 

15. Consent

By providing personal information to us, you consent to its collection, use, and disclosure for the purposes described at the time of collection and in this Privacy Policy, subject to applicable law.

For non-essential cookies, advertising, and similar tracking technologies, consent choices are provided through our website's cookie consent system where applicable.

You may change or withdraw your consent to non-essential tracking through the privacy settings available on our website.

 

16. Children's Privacy

Our services are intended primarily for businesses and individuals seeking manufacturing and laser-cutting services and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children who are unable to provide meaningful consent.

 

17. Legal Requirements

We may disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, legal processes, or requests from lawful authorities.

We may also disclose information where reasonably necessary to protect our rights, our customers, our property, or the security and integrity of our services.

 

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, technology, service providers, or legal obligations.

The current version will be posted on our website with the date it was last updated.

 

19. Contact Us

302 Shaping is responsible for personal information under its control.

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact:

302 Shaping
Manitoba, Canada
Email: josh@302shaping.ca

We will make reasonable efforts to respond to privacy-related requests and concerns in accordance with applicable Canadian privacy law.